Airline Ratings 2001The following passenger ratings of the world's airlines show how customers are feeling about their services from check-in to check-out. This is from our last international passenger survey published in Airguide Spring 2003 Edition.
The Best rating is 10, Average is 5, and the Worst is 0.
AIRLINE Long
Haul Short
Haul Availablity Check
In/Out Comfort Food Hospitality Service Timeliness Frequent Flyer
Program EMIRATES 8.34 8.3 7 8.2 8.9 8.7 8.8 9 8.5 6 SINGAPORE
AIRLINES 8.62 8 7.62 7.62 8.52 7.3 9. 8.52 8.12 9 QANTAS
AIRWAYS 8 8.3 8 7.24 7.52 6.64 7.61 7.52 7.82 7.8 SWISS
INTERNATIONAL AIR LINES 8 8.15 7.56 7.23 7.53 6.74 7.9 7.53 8.28 6 LAUDA
AIR 8.2 8 6.92 5.38 8.46 6.96 8.46 8.46 6.15 7 CATHAY PACIFIC
AIRWAYS 8.42 8.2 6.55 5.91 6.98 7.125 7.65 6.98 6.87 7 BMI BRITISH
MIDLAND 7.9 8.1 7 6 7.5 5.25 7.3 7 7 7.4 VIRGIN ATLANTIC
AIRWAYS 8.45 7.9 7.17 5.95 6.65 5.83 7.175 6.65 6.94 7.2 GULF
AIR 7 7 7 7 7 6.875 7 7 7 7.2 SAS -
SCANDINAVIAN AIRLINES SYSTEMS 8.05 8.35 6.5 5.75 6.5 6.155 7 6.5 7 7.6 LUFTHANSA GERMAN
AIRLINES 7.55 7.9 7.1 6.18 6.12 6.06 6.71 6.12 7.51 8.1 BRITISH
AIRWAYS 8.25 8.05 7.15 5.89 6.05 6.335 6.8 6.05 7.03 7.5 AIR NEW
ZEALAND 8.21 6.7 6.83 6.68 6.72 5.995 6.7 6.72 7.25 7 JAPAN
AIRLINES 7.4 6.4 6.86 6.02 6.6 7 7.3 6.6 7.17 6.8 KLM ROYAL DUTCH
AIRLINES 7.83 7.9 6.67 6.06 6.65 5.02 6.975 6.65 7.04 7.3 FINNAIR 7.5 7.2 6.05 6.4 6.16 6.29 6.73 6.16 6.98 7.3 THAI AIRWAYS
INTERNATIONAL 8.3 6.5 6.53 5.78 6.69 6.525 6.69 6.69 6.97 8.2 SOUTH AFRICAN
AIRWAYS 8.6 6.2 5.07 6.38 6.38 7.47 6.38 6.38 7.1 7.4 ALL NIPPON
AIRWAYS 6 5 6.12 5.51 6.33 5.645 7.17 6.33 7.55 7 AIR
FRANCE 6.9 7.45 5.76 4.75 5.23 6.57 5.9 5.23 5.75 7.6 AER
LINGUS 7 7.25 6.3 5.43 5.1 6.525 6 5.1 6.58 7 AIR
CANADA 7.9 7.7 5.4 4.36 4.75 4.92 5.5 4.75 5.66 8.0 MIDWEST
EXPRESS 6.1 4.9 5.48 5.48 6.59 6.15 6.59 6.59 6.54 6 MALAYSIA
AIRLINES 7.8 7.9 5.71 4.64 5.54 6.32 5.54 5.54 6.25 5 ICELANDAIR 6.2 4.9 6.03 6.38 5.86 6.21 5.86 5.86 6.55 6 ALASKA
AIRLINES 5.9 4.7 6.99 5.66 5.65 5.27 6.47 5.65 7.26 6 AUSTRIAN
AIRLINES 8.1 7.8 5.34 4.75 4.75 5.71 4.75 4.75 6.1 7 AMERICAN
AIRLINES 8.1 6.9 6.05 4.35 3.72 3.59 5 3.72 5.69 8.7 UNITED AIR
LINES 8.25 7.35 5.97 4.38 3.61 4.26 4.805 3.61 5.3 7.8 DELTA AIR
LINES 7.7 6 6.06 4.55 3.99 4.23 5.15 3.99 5.61 8.5 ASIANA
AIRLINES 5.2 4.6 4.76 4.29 6.19 4.62 6.2 6.19 5.71 5.5 TAP AIR
PORTUGAL 6.9 7.4 4.54 4.29 4.03 3.53 4.865 4.03 4.54 8.0 TURKISH
AIRLINES 7.6 7.3 4.84 4.51 3.19 5.035 3.19 3.19 4.84 8.0 ALITALIA 7 7.6 4.43 3.88 3.84 4.93 4.8 3.84 3.94 7 VARIG 5 4.1 5.13 4.25 5.19 3.94 6.095 5.19 4.81 7 SN BRUSSELS
AIRLINES 7.1 6.6 4.63 4.25 3.81 4.825 5 3.81 5.22 5 IBERIA 6.6 7.1 4.22 4.04 3.64 4.645 4.47 3.64 4.09 7.4 EVA
AIRWAYS 4.4 3.8 4.21 4.74 3.68 6.305 3.68 3.68 5.26 6 KOREAN
AIR 4.6 3.8 5.35 4.65 4.55 3.13 4.55 4.55 5.45 7.4 NORTHWEST
AIRLINES 6. 4 5.26 4.18 3.22 3.445 4.46 3.22 5.21 8.7 CHINA
AIRLINES 4.1 3.5 3.75 4.29 4.46 6.675 4.5 4.46 4.46 7.4 CONTINENTAL
AIRLINES 7.3 6.3 4.05 3.29 2.46 4.24 3.75 2.46 3.71 8.6 AVIANCA 4 3.6 4.3 4 4.7 5.25 4.7 4.7 4.3 4.5 HAWAIIAN
AIRLINES 4 3.2 5.65 4.24 3.02 5.25 3.02 3.02 5.48 4 AMERICA WEST
AIRLINES 3.5 2.9 4.69 3.57 2.95 3.33 4.5 2.95 5.04 6 EGYPTAIR 4.3 3.5 4.86 4.33 4.1 3.295 4.1 4.1 4.67 2 US
AIRWAYS 3.2 2.7 4.57 3.63 2.52 3.86 4.11 2.52 4.09 7.9 PHILIPPINE
AIRLINES 3.8 3.2 4.12 4.51 3.53 6.71 3.53 3.53 3.14 2 EL
AL 3.5 3.2 3.5 4.94 3.21 4.73 4.455 3.21 4.94 2 SOUTHWEST
AIRLINES 4.3 3.4 6.85 4.16 2.8 1.4 2.8 2.8 6.96 2 ALOHA
AIRLINES 3.9 3.2 6.17 3.93 2.78 .87 2.78 2.78 5.84 3 MEXICANA 3.2 2.7 3.39 3.22 3.15 2.57 3.15 3.15 3.44 7 AEROMEXICO 2.9 2.5 3.53 3.22 2.55 3.78 2.5 2.55 3.57 6.9 GARUDA
INDONESIA 3.3 2.8 3.5 3.58 3.14 3.725 3.14 3.14 3.58 2 ROYAL AIR
MAROC 3.2 3.2 3.24 2.65 3.24 2.65 3.24 3.24 4.12 3 AIR
JAMAICA 2.8 2.5 3.04 3.22 2.75 5.18 2.75 2.75 2.87 3 BWIA WEST INDIES
AIRWAYS 2.8 2.5 3.68 2.72 2.81 3.01 3.75 2.81 2.98 3 OLYMPIC
AIRWAYS 2.7 2.4 3.76 2.82 2.06 4.57 3.18 2.06 3.06 2 AIRTRAN
AIRWAYS 3.4 2.6 4.29 2.5 3.21 1.07 3.2 3.21 5.71 KENYA
AIRWAYS 2.3 2 2.82 2.25 1.69 1.69 1.69 1.69 2.82 7 AIR
CHINA 2.2 1.8 1.86 2.29 1.33 4.105 1.3 1.33 2.61 3 PAKISTAN
INTERNATIONAL AIRLINES 2.6 2.3 2 3 2 3 2 2 3 2 AIR
INDIA 2 1.8 2.5 2.25 1.38 1.75 3. 1.38 1.88 2 AEROFLOT RUSSIAN
AIRLINES 1.3 2 1.61 1.95 .76 1.71 1.3 0.76 1.86 3
Sources: Sources: Airguide Airline Passenger
Survey, passengers.
Note: Employees of airlines and their families are
not allowed participate in our surveys. All entries
made to this survey are anonymous.
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