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Online News Center Travel Airlines Airports Destinations Aircraft Air Safety Magazines Newsletters Business & Prof Books & eBooks Advertising Marketing Services Content Services Info Services Surveys Links Subscriptions Order Center About Us Press Center Contact Us Archives & Index Home	Airline Ratings The following passenger ratings of the world's airlines show how customers are feeling about their services from check-in to check-out. This is from our last international passenger survey published in Airguide Spring 2003 Edition. The Best rating is 10, Average is 5, and the Worst is 0. AIRLINE Overall Comfort Cost Food Timeliness SINGAPORE AIRLINES 7.98 8.52 Expensive 8 8.12 SWISSAIR 7.55 7.53 Expensive 7.13 8.28 QANTAS AIRWAYS 7.24 7.52 Moderate 6.33 7.82 LAUDA AIR 6.77 8.46 Moderate 6.92 6.15 AIR NEW ZEALAND 6.69 6.72 Moderate 5.99 7.25 CATHAY PACIFIC AIRWAYS 6.57 6.98 Moderate 6.55 6.87 VIRGIN ATLANTIC AIRWAYS 6.47 6.65 Moderate 5.66 6.94 LUFTHANSA GERMAN AIRLINES 6.46 6.12 Expensive 5.37 7.51 THAI AIRWAYS INTERNATIONAL 6.45 6.69 Moderate 6.25 6.97 JAPAN AIRLINES 6.43 6.6 Expensive 5.5 7.17 KLM ROYAL DUTCH AIRLINES 6.37 6.65 Moderate 5.44 7.04 BRITISH AIRWAYS 6.29 6.05 Moderate 5.32 7.03 SAS - SCANDINAVIAN AIRLINES SYSTEMS 6.29 6.5 Moderate 5.71 7 FINNAIR 6.23 6.16 Moderate 5.58 6.98 ICELANDAIR 6.21 5.86 Inexpensive 6.21 6.55 SAA - SOUTH AFRICAN AIRWAYS 6.17 6.38 Moderate 5.94 7.1 ANSETT AUSTRALIA 5.99 5.75 Moderate 4.01 7.26 ANA - ALL NIPPON AIRWAYS 5.96 6.33 Expensive 4.29 7.55 ALASKA AIRLINES 5.92 5.65 Moderate 4.04 7.26 AIR FRANCE 5.42 5.23 Expensive 5.59 5.75 MALAYSIA AIRLINES 5.36 5.54 Moderate 4.64 6.25 AER LINGUS 5.35 5.1 Moderate 3.33 6.58 ASIANA AIRLINES 5.24 6.19 Moderate 5.24 5.71 AUSTRIAN AIRLINES 5.05 4.75 Moderate 4.32 6.1 VARIG BRASIL 4.95 5.19 Moderate 5.38 4.81 AIR CANADA 4.68 4.75 Moderate 3.19 5.66 KOREAN AIR 4.63 4.55 Moderate 3.13 5.45 DELTA AIR LINES 4.5 3.99 Moderate 2.26 5.61 CANADIAN AIRLINES INTERNATIONAL 4.46 4.49 Moderate 3.46 5.77 SABENA 4.43 3.81 Moderate 4.25 5.22 EVA AIR 4.42 3.68 Moderate 4.21 5.26 AMERICAN AIRLINES 4.38 3.72 Moderate 2.08 5.69 SOUTHWEST AIRLINES 4.31 2.8 Inexpensive 0.8 6.96 UNITED AIRLINES 4.28 3.61 Moderate 2.12 5.3 EGYPTAIR 4.25 4.1 Moderate 3.29 4.67 EL AL ISRAEL AIRLINES 4.21 3.21 Moderate 2.96 4.94 TAP - AIR PORTUGAL 4.18 4.03 Moderate 3.53 4.54 CHINA AIRLINES 4.14 4.46 Moderate 3.75 4.46 AIR PACIFIC 4.1 4.29 Moderate 2.86 3.33 TURKISH AIRLINES 4.07 3.19 Moderate 2.97 4.84 AVIANCA COLOMBIA 4 4.7 Moderate 4.3 4.3 AIR AFRIQUE 4 4.7 Moderate 3.7 3.7 NORTHWEST AIRLINES 3.99 3.22 Moderate 2.09 5.21 HAWAIIAN AIRLINES 3.98 3.02 Moderate 1.53 5.48 ALOHA AIRLINES 3.92 2.78 Inexpensive 0.87 5.84 ALITALIA 3.91 3.84 Moderate 3.46 3.94 TRANSBRASIL 3.9 4.76 Moderate 2.38 3.33 PHILIPPINE AIRLINES 3.84 3.53 Moderate 3.92 3.14 IBERIA AIRLINES 3.78 3.64 Moderate 2.89 4.09 TWA - TRANS WORLD AIRLINES 3.75 4.4 Moderate 2.03 4.17 AMERICA WEST AIRLINES 3.5 2.95 Moderate 1.26 5.04 GARUDA INDONESIA 3.3 3.14 Moderate 2.7 3.58 US AIRWAYS 3.24 2.52 Moderate 1.42 4.09 ROYAL AIR MAROC 3.18 3.24 Moderate 2.65 4.12 CONTINENTAL AIRLINES 2.96 2.46 Moderate 1.28 3.71 OLYMPIC AIRWAYS 2.73 2.06 Moderate 1.94 3.06 PIA - PAKISTAN INTERNATIONAL AIRLINES 2.6 2 Moderate 3 3 KENYA AIRWAYS 2.25 1.69 Moderate 1.69 2.82 AIR INDIA 1.95 1.38 Moderate 1.75 1.88 AIR CHINA INTERNATIONAL 1.82 1.33 Moderate 1.01 2.61 AEROFLOT RUSSIAN INTERNATIONAL AIRLINES 1.32 0.76 Moderate 0.42 1.86 Sources: Sources: Airguide Airline Passenger Survey, passengers. Note: Employees of airlines and their families are not allowed participate in our surveys. All entries made to this survey are anonymous.
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