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NORTHWEST AIRLINES
The world's ninth-largest airline, founded in 1929, serving international and domestic destinations. With its affiliate airlines, mainly KLM, this is extended to more than 500 cities in over 100 countries throughout Asia, Africa, the Americas, Europe and the Middle East.

Northwest Airlines has also pioneered the concept of global alliances. Setting a standard followed by many in the industry, Northwest Airlines made worldwide travel a virtually stress-free process. The airline is very "wired". A true e-pioneer, Northwest became the first major airline to deploy compact self-service kiosks which enable E-Ticket customers to obtain boarding passes, make current-day flight or seat changes, obtain WorldPerks Gold upgrades, and at some kiosks check their bags all from one easy location. Northwest Airline's Web site provides convenient travel content including online booking and electronic ticketing. At gates serving international flights, new automated-boarding control devices help cut boarding times by as much as 30 percent. A newly integrated Aircraft Maintenance System provides maintenance mechanics with better detail to assign and track maintenance projects. Northwest is the first airline to use a remote control visual inspection system that peers inside aircraft engines and transmits data to Northwest Airline's technical staff.

World Business Class, available on all international flights of Northwest Airlines and KLM, invites passengers to experience spacious seat design, digital audio systems with state of the art headsets, and an exceptional dining experience. It all adds up to ample personal space and maximum comfort. World Business Class is available on intercontinental flights using Northwest 747 or DC-10 aircraft or KLM 747 or MD-11 aircraft. The seats with 60in/152cm of pitch provide ample space for relaxation, reclining to 150 degrees.

World Business Class serves a varied cuisine, with large portions and multiple entree choices, including Asian meal options on transpacific flights. The airline offers "Sky Break" baskets with fresh fruit, cheese, crackers and other light snacks. Food & Wine magazine, known for its dedication to discovering the world's most exciting wines, will be sharing its expertise with Northwest to select an impressive assortment of wines and champagne. Northwest offers a separate wine list for all international World Business Class customers. This newly created, full color wine list will feature all wines currently in the Northwest Airlines Wine Cellar, including labels and tasting notes.

The airline has a First Class on its domestic flights, which is a very average Business Class service, and its Economy Class service is very average indeed.

The airline has ConnectFirst, an exclusive package of perks designed to give passengers extra rewards when they connect on qualifying domestic flights through Detroit, Minneapolis/St. Paul or Memphis on Northwest Airlines. ConnectFirst offers both a free upgrade to First Class and 1,000 WorldPerks Bonus Miles roundtrip for the cost of a full Coach fare ticket. Some restrictions apply.

Reviews about Northwest vary, fans say it's on the upswing and is the industry's most improved, but the fact that punsters still call it Northworst is evidence of spotty performance. At its best it's on time and pleasant, earning kudos for its generous frequent-flier program, good movie selection and best routes to Asia. But the domestic network isn't as well-liked, nor are sudden schedule changes, cramped seats and service that can be below par. "Trying hard but needs to improve" sums it up.

EDNYlj/AIRguide 0212 / ISSN 1544-3760
Copyright © 1996-2006 Pyramid Media Group, Inc. / Air Travel Media Inc.


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