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August 2003 Frequent Flyer Program News
News Center & Archives
AIRLINE NEWS AeroMexico will begin four weekly services from Ft. Lauderdale to Mexico City July 17 2003.
Air Littoral filed for the equivalent of Chapter 11 bankruptcy protection late last week. However, the French carrier said the Wexford group, with "European partners," is interested in buying the airline. The European partners are necessary to resolve effective ownership and control limitations. Wexford also controls Chautauqua Airlines.
AirTran Airways will launch new daily nonstop service between Baltimore/Washington International Airport and Dallas/Ft. Worth Nov. 19 2003.
AirTran Airways confirmed that it will launch three daily nonstop flights between Reagan Washington National Airport and Atlanta and one daily nonstop service between Reagan National and both Ft. Lauderdale and Ft. Myers Oct. 23 2003. The move comes after the carrier was awarded slots at Reagan National earlier this month.
AirTran also will launch a daily nonstop flight between Atlanta and San Francisco Nov. 12 and will add a second nonstop flight between the cities March 4 that will operate five times per week. AirTran Airways effective Nov. 4 will add a second daily flight between Philadelphia and Tampa and launch one daily nonstop between Philadelphia and Ft. Myers. All will be operated using 717s.
America West Airlines will launch one daily nonstop flight between Phoenix and San Jose, Costa Rica, Dec. 1 2003 using an A319 in a two-class configuration.
American Airlines will launch its first codeshare flights with oneworld partner British Airways Sept. 17 2003 from London Heathrow to destinations in Europe, Asia, Africa and the Middle East. BA said earlier this week that it would begin placing its code on AA's services on the same day. American and BA will not codeshare on each other's North Atlantic flights to London, as mandated by the US Dept. of Transportation, but AA will add its flight numbers on BA's daily nonstop services between New York JFK and Manchester. BA will do the same on AA's flights from Chicago O'Hare to Manchester and Glasgow. In total, AA will offer codeshare service on BA to up to 110 destinations while BA will codeshare on AA flights to 187 cities in the US, Mexico, Caribbean and Latin America.
American Airlines revised its policy concerning changes to nonrefundable tickets. Effective immediately, customers with nonrefundable tickets that allow changes will have a full year from the date the original ticket was issued to reschedule without losing the value of the ticket provided that they cancel their reservations prior to the scheduled departure time. AA's previous policy required customers with nonrefundable tickets not only to cancel but also to rebook a new flight and have the ticket reissued no later than the originally scheduled departure date.
ATA Airlines will add a fourth daily flight between Reagan Washington National Airport and Chicago Midway Oct. 16 2003. The airline will add a sixth daily flight between Minneapolis/St. Paul and Midway on the same day.
British Airways will launch its first set of codeshare flights with oneworld partner American Airlines Sept. 17 2003 to destinations in the US, Canada, Latin America and the Caribbean. The codeshare routes will be introduced in phases and the first 12 cities include Raleigh-Durham, Nashville, Cincinnati, Indianapolis, Mineapolis/St. Paul, Pittsburgh, New Orleans, San Antonio and Panama City.
British Airways CitiExpress will launch new RJ100 routes Oct. 26 2003 from London City Airport to Edinburgh and Geneva while dropping LCY service to Glasgow.
Delta Air Lines introduced a redesign of its facilities at Ft. Lauderdale-Hollywood International Airport. New features include new employee roles such as Lobby Assist Agents and Service Excellence Coordinators, eight additional self-service kiosks and eight new Delta Direct phones, which provide customers with access to dedicated reservations representatives. The carrier has made similar changes at 47 airports.
Atlantic Southeast Airlines, a Delta Connection carrier, will launch a sixth daily nonstop flight between Wilmington, N.C., and Atlanta Oct. 1 2003.
Delta Connection carrier Comair will add its 11th daily nonstop service between Cincinnati and Louisville Oct. 1. On the same date Comair will launch Saturday services between Cincinnati and both Huntsville and Sarasota. All new flights will be operated with CRJs. Delta Connection carrier Atlantic Southeast Airlines began two daily nonstop services between Fredericton, N.B., and Boston using 328JETs.
Estonian Air, responding to rising demand, will upgrade its Tallinn-Kiev operation with a 737-500 until Oct. 24 2003 on Fridays but will continue to operate the route with an F50 on Mondays and Wednesdays. From the start of the winter timetable at the end of Oct., all of the carrier's regular and charter flights will be served with four 737-500s. Estonian launched its 10th scheduled route Aug. 12 to Oslo and also adds Berlin this month.
European Air Express will serve with ATR 42s from Sept. 1 2003 the Bremen-London Gatwick route that British Airways is giving up. The route, which reverts Nov. 8 to Germania, will be operated twice daily on weekdays and once each on Saturdays and Sundays by EAE.
Qantas began a trial of a new customer service initiative, Qantas Voice, which uses speech recognition technology to manage telephone inquiries. The trial involves the airline's frequent-flier members seeking points balances and booking domestic redemption seats during business hours.
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Sources: Airlines, Airports, Air & Business Travel News, Airliners.net, Prnewswire.com and Travelocity.com
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