Flight ReviewsAIR CANADA
Economy ClassMontreal to New York La Guardia
Located at the far end of Montreal Airport's main terminal, the Air Canada check-in section for US bound flight's was manned by a small crew of friendly agents who whisked me through check-in.
The gate's are located just steps from a slew of retail opportunities, souvenirs, Starbuck's coffee and newsstand's, so I spent my last few Canadian dollars while en route to the gate. We boarded the DC-9 by rows, an orderly affair despite the high number of passengers. Economy class was in a 3-2 configuration. The seat was fairly roomy and the leg room generous, but not as generous as the new A320 I had flown to Montreal.
With only an hour and 10 minutes flying time, you would think that not much can happen, particularly as we took off on time. But the flight was eventful. There was a frightening level of turbulence as we soared to our cruising altitude. Luckily, our pilot calmly warned us twice to expect some bumps, and then let us know when they would end. It was a very reassuring touch. The snacks including mixed nuts, cereal bars and cookies were tasty. The in-flight magazine, "En Route", is a visually appealing read.
The runway was slick and our landing less than perfect. I felt as though the plane would never come to a stop. But, of course, it did, and we arrived at our gate on time and in one piece. Because I had cleared U.S. customs in Montreal, I headed straight for the luggage carousel and was thrilled to see my bag arrive within seven minutes. La Guardia is a notoriously long-wait airport, so I was extremely lucky. Despite the bumpy ride and unsettling landing, this short flight was a breeze.BRITISH AIRWAYS
Domestic Shuttle ServiceLondon Heathrow to Edinburgh
Arriving at Heathrow airport I decided to take advantage of the automated check-in machines at Terminal 1. I inserted my flight document into the machine. I discovered my allocated seat was over the wing, which I wasn't very happy about. I decided to use the touch screen to select another seat. A plan of the aircraft indicated there was a window seat free next to the emergency exit with extra leg room, #27F. Just a few seconds later it had my name on it. Fantastic!
The domestic lounge is spacious, well lit and airy, but the refreshment area is limited. My 2000 flight was called at 19:40. Despite the aircraft's being full, we were all seated and ready to go on time.
BA's domestic aircraft have all been fitted with new seats and carpets, and I was lucky enough to fly in a Boeing 757 on its first flight since the upgrade. The seat headrests are fitted with ears and can be moved up and down to suit all heights. Even the very tall man next to me said he was comfortable. Disappointingly the seat backs are a little bit hard.
As I was sitting by the emergency exit, I was joined by a flight attendant during takeoff and landing, and she was extremely friendly and genuine. The meal was hot and tasty, and the wine was drinkable.
We landed at 21:15, right on time. Because of development work at Edinburgh, we had quite a long walk through the terminal and came out at international arrivals, rather than domestic, which would have been confusing for anybody meeting the flight. But since nobody was coming to meet me, I simply joined the long taxi queue.
I was very impressed with the ease of the automated check-in machines and the new seats, which are a great improvement on the old tatty ones. Only Edinburgh airport was a disappointment, but that's to be expected when major work is underway.MEXICANA
Business ClassZihuatanejo to Mexico City to Newark, New Jersey
My flying companion put Mexicana to the test when he became sick an hour before our flight in Zihuatanejo. With a five hour layover in Mexico City ahead, we braced for a nightmare. Thankfully, the crew handled the situation with ease. They boarded us first. Extra blankets were brought without asking, and I was offered a cocktail, while my associate was offered tea and toast.
The first leg of the flight was a quick hop, but then came the dreaded layover. Without prompting, the crew arranged for a staff member to meet us at the gate in Mexico City. After ensuring we did not want to visit the airport doctor, we were escorted to the Marriott airport hotel and checked in for the duration of the layover, compliments of Mexicana.
When it came time to board, a staff member escorted us from the hotel to check in. Once seated, we were again given extra blankets and pillows. Relieved that everything was proceeding so well, I decided to sample one of the tequilas offered. While my companion slept comfortably, I enjoyed a delicious meal of beef tenderloin on a bed of cactus flower sauce. Afterward, I was offered an individual movie player, but I chose to read.
The seat layout was configured 2-2 aboard this A320. They were sufficiently comfortable and roomy, although a leg rest would have been a welcome addition.
We arrived on time. We were one of the last flight's into Newark, so we breezed through customs within minutes.
Mexicana's product is similar to those of other carriers in the region. Yet the excellent service on this flight will make it my carrier of choice on flights south of the border.QANTAS AIRWAYS
Economy ClassBrisbane to Sydney
Flying around Europe and the US, it's easy to forget that not all airports are jam-packed with travelers, and I was pleasantly surprised to wheel my suitcase right to the check-in desk and have my boarding pass in seconds. Despite the thunder clouds overhead, the clerk reassured me the flight wouldn't be delayed.
After our boarding had been delayed four times, by five minutes each time, we finally made our way onto the aircraft at 16.20, just five minutes after our scheduled takeoff. We moved steadily down the air bridge, despite having to collect our own headphones and despite the fact that several passengers were being stopped to ensure they'd switched off their mobile phones.
If this had been a long haul flight, my seat down the back of the 767 (with a seat pitch of 32 inches) might have been more uncomfortable. As it was a short trip, it was adequate.
As we accelerated down the runway at 16.55, I'd never seen so much water stream off a jet's wheels. The man in the seat behind me was predicting a "fasten your seat belt" sign on for the entire flight. Fortunately the pilot, surprisingly a woman, climbed above some persistent minor turbulence -- before an early dinner of beef curry was served. Having forgotten to order a veggie meal, I had to amuse myself with more eavesdropping on the man behind me, who was shocked to find that you have to pay for alcoholic drinks on Australian domestic flights.
After a low circle over the city of Sydney, we landed at 19.00, 15 minutes behind schedule. It was a pity the airport's ability to deliver bags quickly was not matched by its (slow moving) new Disney-style taxi queue. I did, however, appreciate the no-nonsense manner that makes you feel you're in safe hands flying.SONG
Economy ClassNew York JFK to West Palm Beach
I recently had the privilege to participate in the inaugural flight of the new Delta Air Lines spin off Song. Upon arriving at New York's JFK airport, the first thing I noticed was the splash of color at the terminal, bright orange, green and blue dominated the scene. When I walked inside, I felt like I had stepped into line at Disneyland, the bright colors and perky atmosphere had a strong presence, reminding the passenger that they were leaving on a vacation. Check in was a breeze due to the electronic kiosks, just swipe your credit card or enter your confirmation number and your on your way. I found this to be a welcome, as opposed to waiting in line and there were more than enough kiosks so lines were eliminated. There was also a real life attendant for those still coming around to the digital age.Upon arriving at the gate, there were more surprises in store. A group of girls from a local spa performing yoga, a chef mixing up smoothies, and several flight attendants for Song were there to meet and greet and answer questions. All of the employees were very excited and engaging, although that should be expected considering they auditioned for their newly acquired position, the "onboard talent". This is an interesting approach to the hiring process, but I found it to be a great idea because all of the staff was pleasant, helpful, friendly and even energetic (did I mention that all of this was at 7am). Also, a band was playing and to my surprise the President of Song was leading the group playing the trumpet. He even lead the boarding process, with his rendition of Twist and Shout. The impression of a fun, and interesting president leading a new cutting edge company was in place, at least until I actually met him. Then it was icy reception, uptight demeanor and a lack of interest in interacting with people outside of the scripted press conference.
Once on board the plane it was hard not to notice the perks. 199 Large Leather covered seats, with a pitch of 32 inches. There was also plenty of leg room and overhead storage for all of your carry on's. They allow pets onboard as long as they fit under the seat, and the fee is $75, and an older couple had brought their shitzu with them on vacation. Unfortunately, the rest of the amenities that were promised are still awaiting delivery. The seats aren't equipped with the entertainment systems that were advertised. No TV or video games yet, but hopefully by October they will have them. This was definitely, a family vacation flight with almost half of the seats occupied by children but they did supply game boys in order to pacify them. When the food cart came by the choices were all familiar brands of food, Cinnabon rolls, Stonyfarms yogurt, Pizzaria Uno sandwich wraps all priced around the same amount as you would find in the airport. They also offered Stoli vodka Martinis and Fetzer wines, and offered to take credit card payments. I found the offer to purchase food interesting, but it also seemed like the whole inflight mall was nickel and dimeing the passenger who was looking to save money not spend it.
My overall impression was one of tentative speculation. Song has definitely put the research into their newest venture, but to me it seems like a faded carbon copy of an already successful airline. The question remains, is it enough of a copy to keep it in the air and will they get the amenities they promised off the ground. Until then I think I'll stick with the old favorite.
SWISSAIR (now Swiss International)
Economy ClassAthens to Geneva
My departure flight is early afternoon, a nice time to leave Athens. It gives me plenty of time to have a lazy morning and a nice lunch by the sea, or I could have arrived late morning from one of the islands, for a connection to Europe and overseas.
Athens airport has not been improved much since the 1970's. It is close to the city center and at the same time remains pleasantly by the seashore. If one has a long layover for a connecting flight, it is very easy to catch a taxi and have lunch at one of the taverna restaurants or a swim by the seashore.
The domestic flights are handled in the building located across the tarmac from the international terminal. It is impossible to check your luggage at the departing local airport for your final destination. One has to check out first from the domestic terminal and then take a cab or bus (if one ever shows up and often queuing in the hot sun) to the international terminal for a second check-in. Fortunately, the authorities are building a new large and modern airport to be inaugurated for the next Olympics in 2004. With any luck, they'll make it.
Check-in was very easy and efficient due to the fact that I arrived two hours early for my flight. The check-in counter handles Sabena and Swissair flights, with a separate business class counter. All Geneva outbound and inbound Swissair flights are operated by Crossair. Only the Zurich flights are operated by Swissair Airbus A321 aircraft with a full business class.
The business and first class lounge is located at the top floor of the international terminal. It is a very small lounge with a dismal choice of sitting, snacks and drinks. There is an equally miserable restaurant next to it on the same floor. I have seen better lounges in remote locations of Africa or the pacific.
Our Crossair Boeing/Douglas MD-83 flight to Geneva was a one-class, charter type layout, 3 and 2 seats across with very short pitch, leaving little leg room. Only one of their MD-80's has real 2 and 2 across wider business class seats. Mine was uncomfortable and since the flight was full there was no room to stretch my legs. In fact, if I hadn't had an aisle seat where I could stretch out one of my legs, I would have been truly miserable, and I'm only average height and size. The Crossair service provided was very average, with the usual drinks and a chicken "mystery" stew accompanied by salad and dessert.
The view outside the window of the aircraft was beautiful on this sunny, summer day. We flew over the isthmus of Corinth and the Adriatic coastline and sea. A little later we headed west over the central and northern parts of Italy. Two and a half hours after that, we flew over the French and Italian Alps for our decent and flawless landing into Geneva. We went from dry, arid, sun drenched lands to towering snowcapped mountains all within a very short amount of time. It was extreme, very dramatic and definitely memorable.
In Geneva, after a long walk from the gate located at a distant satellite building, I cleared passport control fairly rapidly and got my luggage within minutes.
My overall impression of the flight was not good. I felt the service was substandard, especially if one had purchased a business-class ticket, something I avoided doing. The flight to Athens out of Zurich is much better. It has a Swissair crew and an aircraft with proper business class seats and service.TWA (now merged into American Airlines)
First ClassNew Orleans to New York JFK
With only one employee assisting first class passengers, the check-in line started to build up. After 10 minutes, the clerk apologized for the delay, and I was finally able to check-in.
The gate was a 10 minute walk away, close to the shops and restrooms. Approximately 35 minutes before takeoff, we were asked to board, and first class passengers went first. I decided to get on the MD-80 early due to the high volume of passengers.
The MD-80 is part of TWA's older fleet, and I was not impressed with the quality of the first class seats. Space was scarce in the overhead compartment's and I had to put my luggage in the overhead bin over another seat. First class was in a 2-2 configuration. The seat was not as roomy, nor as comfortable as other first class seats that I have sat in. Alarmingly, I could see wiring above my seat, not first class material.
The flight itself was fine. We took off on time and landed 10 minutes early. We were given a choice of meals during the flight, a cold salmon or chicken sandwich. Rather unappealing and I declined the food. The flight attendant insisted that I eat, and she ran off a list of other options. They sounded better so I chose one from the bunch.
The magazine's offered in the first class cabin were all in Spanish. When I asked if there were any magazines in English, one of the flight attendants directed me to the far end of the plane. I found this absurd and irritating. Besides the inadequate reading material, no in-flight entertainment was available, and from my understanding, the plane was not equipped with such technology. All in all, definitely not first class service.
Our descent into JFK was picturesque and tranquil. Landing was smooth, and we were whisked quickly to the gate. Since I did not check luggage, I was out of the airport in no time.
In conclusion, I was disappointed in the overall service and appearance of the aircraft. The lack of reading material and entertainment made this flight seem longer than it was. First class should never be this way.VARIG
First ClassMiami to Fortaleza, Brazil
Evening international rush hour resulted in massive lines everywhere in Miami's international airport, except for Varig's dedicated first and business class check-in. The agent, though far from personable, was efficient. The fresh flowers at the counter were a nice touch. My ticket permitted me access to Delta Air Line's Red Carpet lounge, a facility that houses an excellent business center, in addition to wonderfully colorful art displays.
When the announcement was made to board, any semblance of order vanished. In first class, two passengers reassigned their own seats, which added to the congestion and confusion. Despite the chaos, my request for an extra blanket was granted within moments. Though I was less than elated to see three children, under the age of three, in my vicinity.
The Boeing 767-200 was near capacity. Corridors between the seats were wide, so my aisle seat in the 2-2-2 configuration afforded breathing room. The recline, though far from flat, was comfortable, and the adjustable footrest raised to a respectable height. The seat back had two storage pockets, handy for separating the complimentary amenity kit from my paperwork.
I was tired, so after a remarkably fresh papaya salad appetizer, I informed the attendant I would forgo the rest of the meal service and asked her to wake me for breakfast. While others enjoyed their meal and the movie, Bowfinger, I slept soundly, undisturbed even by the children thanks to the earplugs. Orange juice was brought to me within minutes of waking, followed by a cheese and meat platter and spinach frittata. The bathrooms could have used a good scrubbing in addition to basic tidying. A big shame for first class.
Crack-of-dawn arrivals have their benefits. I was through customs in less than five minutes, and luggage was starting to make its rounds as I reached baggage claim.
Despite the full flight, service was pleasant and efficient. However, American passenger's have higher expectations for products designated as first class. Varig's product is more on par with other airline's business classes.
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