CORPORATE NEWS & PRESS RELEASES
BUSINESS, TRAVEL & AEROSPACE PUBLICATIONS
www.Pyramid.ch
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For Immediate Release
Airguide for the Frequent Flyer
& AirguideOnline.com
Contact: Aram Gesar +1 801 848 4095
E-Mail: comm@airguideonline.com
Web site: http://www.AirguideOnline.com
Innovation Analysis Group
Contact: Addison Schonland +1 858 427 5319
E-Mail: info@iag-inc.com
Web site: http://www.iag-inc.com
Survey tallied by Airguide and IAG travel panel have once again provided the latest evidence that travelers remain dissatisfied with US Airport security.
New York, NY (Airguide/Pyramid Media), San Diego, CA (IAG) January 20, 2005 - Airport Security Survey: Passenger Feedback. With results from the 2004 Airport Security Survey tallied, Airguide Magazine & AirguideOnline readers and travel panel have once again weighed in on US airport security. More than 1,200 travelers provide the latest evidence that travelers remain dissatisfied with US Airport security.
Whether giving a thumbs-up for airport security service or a thumbs-down for long lines and horrendous wait or airline service, what makes the results of the survey so powerful is that they are based on the experiences of true business travelers. Our respondents include the businessman flying to Seattle to negotiate a deal or the businesswoman who spends the night in three east coast business centers in as many days.
The Airport Security Survey was conducted by Innovation Analysis Group and AirguideOnline.com between March and December 2004, each wave comports with a quarter. Nearly 80 percent of the respondents were flying domestically in US."These results are fairly consistent across the year," said Addison Schonland, CEO of Innovation Analysis Group (IAG). "Respondents are, on the whole, not happy with TSA's performance. "Here are some key results at a glance:
Overall opinion of airport security. Nearly half the respondents felt that airport security was either "Did little to improve security" or "Do nothing to improve security and are a hassle". A further 11.5 percent felt "Are the same as before". About 17 percent felt "Procedures are much better than before and well worth the time."
Time taken to clear airport security. On average it took about 20 minutes to clear airport security. As the year wore on, security transit times declined slightly &endash; perhaps indicating greater efficiency.
Was Screener polite or Attentive? Over a quarter of respondents thought screeners neither attentive nor polite.
Asked to remove items of clothing. More than half the respondents were asked to remove some item of clothing. Most of these requests were for shoes.
Survey Method
The survey is conducted online, using a standard methodology. Respondents rated each airport for trip they took through the facility. Results were then tabulated and published.
In our survey readers also noted their annoyances, such as the worst airports to be delayed in or the most dreaded airline to have to endure a lengthy flight on.
The experiences of our researchers and travel survey panel culminate in the Airport Security Survey, where they get the final word on who succeeded in doing the best and worst in making their trips as comfortable and seamless as possible over the last year. Based on your their input, we salute the airports and airlines that make life just a little more bearable for the road warrior.
Innovation Analysis Group - IAG is a market research and consulting firm located in San Diego, California. The firm focuses on customer satisfaction issues, and has deep expertise in the travel industry. It produces research studies on behalf of its clients and performs occasional studies for its own use.
Web site: http://www.iag-inc.com
Airguide for the Frequent Flyer Magazine and AirguideOnline.com are dedicated to air travel and designed for leisure and business travelers. Airguide is filled with tips and advice and provides everything global travelers need to know to make intelligent decisions before, during and after a voyage. Airguide features weekly airline and travel news, information on great travel deals, plus dynamic travel articles. Airguide provides indispensable information on all the world's airlines and airports from check-in to check out.
Web site: http://www.AirguideOnline.com
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