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Hotel managers increasingly track, respond
to online reviews . As travelers increasingly take to online
review Web sites with descriptive reports of their hotel stays, hotel
managers are getting more proactive in tracking their reviews and
responding to complaints quickly. TripAdvisor reports fewer than 4% of
negative reviews on its site get a response, but it saw a 203% increase
in responses from hotels last year as hotel managers used the reviews
for training and improvement. Mar 24, 2010
Law allowing smaller Atlantic City casino
hotels expected to draw fire . A new law expected to be
introduced next week would allow four new, smaller casino-hotels in
Atlantic City, N.J., representing the largest expansion of legalized
gambling since it began in the city 32 years ago. The current minimum
number of rooms for a new casino is 500, and the newest casinos have
1,000 or more. But the law would allow four casinos with at least 200
rooms, and the legislation is expected to be met by strong opposition
from existing casinos that don't approve of newcomers being allowed to
enter the market at discount prices. Mar 23, 2010
Austin among cities expected to see worst
hotel revenue declines . Austin, Texas, in addition to
Baltimore, Phoenix, Washington and Houston, is expected to see the
steepest decline in hotel revenues in the nation this year, according
to PKF Hospitality Research. Hotels should expect to see an average of
a 1.1% decline in revenue per available room, and a soft market should
continue on the national level until at least 2012, when double-figure
financial gains are expected to emerge. Mar 23, 2010
ABetterStay.com has introduced a "Ratings
and Reviews" section where travelers can give their option
about its properties and talk about their experience with other
travelers. It has a ratings system that allows travelers to evaluate a
property on a scale of one to five stars, with five being the best. The
ratings are a combined average of all the ratings that property has
received from recent guests. The reviews section allows vacationers to
describe their visit, provide feedback on the property and its
location, and share their experiences in their own words.
ABetterStay.com is an online site for booking vacation rentals, condos,
resorts, timeshares, bed and breakfasts and other alternative,
high-value lodging. For more information, visit www.abetterstay.com.
Mar 25, 2010
Hilton Hotels
Houston Hilton installs state-of-the-art video-surveillance system. The
Hilton Americas-Houston has become the first hotel in Houston to
install a video-surveillance system that allows security personnel to
scan footage in a matter of seconds instead of hours. The system,
designed by San Francisco-based 3VR Security, has features including
facial recognition, license plate identification and advanced motion
analytics. Mar 23, 2010
ZZ AirGuide 100329
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