JetBlue on Sept. 1, announced the long-anticipated opening of its City Ticket Office and Airport Ticket Office in Havana. Both locations offer a new option for Cubans to book travel on JetBlue, with the added benefit of in-person interactions which will provide the personal, helpful and simple customer experience the airline is known for.
JetBlue CEO Robin Hayes, various Cuban officials, airport leadership and JetBlue crewmembers will take part in a ribbon cutting ceremony at the City Ticket Office today to celebrate the opening and will welcome customers at the new location. The opening of the ticket offices come the same week JetBlue celebrates the one-year anniversary of its historic first commercial flight to Cuba on Aug. 31, 2016. In this first year of commercial service, JetBlue has carried more than 390,000 customers between the U.S. and Cuba and operated nearly 2,000 flights between the two nations.
“The openings of these offices allow us to offer a truly personalized experience for our Cuban customers with face-to-face interactions when arranging JetBlue travel,” said Robin Hayes, president and chief executive officer, JetBlue. “As we begin our second year of commercial service in Havana – one of the Caribbean’s most important markets – we are now positioned to introduce our low fares and award-winning service to even more travelers in Cuba’s capital.”
The City Ticket Office is centrally and conveniently located in Havana’s Vedado neighborhood. The new JetBlue space is in the same building as several travel agencies. The area is well-known and easy to reach for JetBlue customers. The accompanying Airport Ticket Office is located across from JetBlue’s check-in counters at Terminal 3 at Havana’s José Martí International Airport (HAV). Both locations welcome customers wishing to book travel with JetBlue and offer the lowest available fare. Customers may also make changes to existing reservations, select seats and select ancillary services.