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FREQUENT-FLYER
PROGRAMS
Virtually all
major U.S. airlines have a frequent-flyer plan,
and many foreign carriers are starting them.
These programs allow you to earn free trips,
upgrades (e.g., from Coach to First Class) or
other awards based on how often you fly on that
airline. In some programs you can earn credit by
using specified hotels, rental car companies,
credit cards, etc. It doesn't cost anything to
join a program, and you can enroll in the
programs of any number of different airlines.
However, it may not be to your advantage to "put
all your eggs in one basket" with one plan by
accumulating a high mileage balance only to find
out later that another carrier's program suits
your needs better. Here are some things to look
at when selecting a frequent-flyer
program.
- Does the airline fly where you're
likely to want to go?
- Are there tie-ins with other
carriers, especially those with international
routes? Is a portion of the airline's service
provided by commuter-carrier "partners"? In
both cases, check to see if you can you earn
credits and use awards on those other
airlines.
- How many miles (or trips) are
required for particular awards?
- Is there a minimum award per flight
(e.g., you are only flying 200 miles but the
airline always awards at least 500)?
- Is there a deadline for using
accumulated miles?
- Carefully examine the number and
length of any "blackout periods" during which
awards cannot be used. On some carriers, the
Thanksgiving blackout may last a week.
- If you are planning a big trip and
are thinking about joining that airline's
frequent-flyer program, enroll before you
travel. Airlines usually won't credit mileage
that was flown before you became a member.
After you join a
program, there are other things that you should
know:
- Airlines reserve the right to make
changes to their programs, sometimes on short
notice. The number of miles required for
particular awards might be raised, requiring
you to use your old mileage (i.e., your
current balance) under the more restrictive
new rules. The airline may cease service on a
route that you were particularly interested
in, or it may even drop the city you live in!
The carrier may also eliminate attractive
frequent-flyer tie-ins with particular
airlines or hotel chains.
- Cashing in your mileage frequently
will limit your losses in case the carrier
changes the rules, merges, or goes out of
business. (Some private companies sell
insurance covering some of these
eventualities.) Accumulating a larger mileage
balance will entitle you to bigger awards,
however.
- Carriers often limit the number of
seats on each flight for which frequent-flyer
awards can be used. You may not be able to
get reservations on your first- or
second-choice dates or flights.
- Awards can often be issued in the
name of immediate family members. However, if
you sell or give an award to someone not
named on the award or the travel document and
the airline finds out, the recipient could
have his or her ticket confiscated, and the
carrier may penalize the program member's
account balance.
- Ask the airline how mileage is
registered; you will probably have to
identify yourself as a program member when
you book your flight or when you check in.
- Keep your boarding passes and the
passenger coupon of your ticket until you
receive a statement from the frequent-flyer
program reflecting the correct mileage
earnings for that trip. If a problem arises,
get the names of the people you speak with
and keep notes of your conversations.
NOTICE
We make every
effort to keep Fly-Rights up to date, but
airlines frequently change the way they do
business. So by the time you read this a few of
the procedures we have covered may be different.
Tenth Revised Edition, September 1994
We hope these tips have been useful. Contact us
if you have any suggestions at:
feedback@airguideonline.com
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